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Student Handbook Design Proposal — The Open University

Overview

Designerfist developed a strategic design proposal presentation for a redesigned student handbook for The Open University. The objective was to demonstrate how design thinking could improve clarity, accessibility, and student engagement within a complex academic information system.

Rather than delivering a finished handbook, the project focused on how the handbook should be designed, structured, and evolved over time.

The Challenge

Student handbooks often contain essential information but are difficult to navigate, dense, and overwhelming—particularly for new or diverse learners.

The key challenges were to:

  • Present complex academic information clearly and accessibly
  • Ensure the handbook reflected the student voice and lived experience
  • Design a system that could evolve over time rather than remain static
  • Communicate the proposed approach clearly to academic stakeholders

The solution needed to demonstrate process, not just outcome.

Designerfist’s Role

Designerfist was responsible for developing the concept, structure, and visual presentation of the proposal, including:

Methodology: The Clothesline Method

The proposal was built using the Clothesline Method, a design technique used to:

This method allowed the handbook content to be organised along a learning and engagement timeline, ensuring students encounter the right information at the right moment.

Iterative Design Approach

Rather than treating the handbook as a static document, the proposal framed it as a living system that improves through iteration.

Key principles included:

  • Testing and refining content over time
  • Responding to student feedback and usage patterns
  • Allowing flexibility for future updates and formats
  • Supporting continuous improvement rather than one-off delivery

Outcome

The final output was a clear, structured presentation demonstrating:

  • How the handbook could be redesigned using human-centred methods
  • How the Clothesline Method supports clarity and accessibility
  • How iterative design strengthens long-term usefulness

The proposal positioned design as a strategic partner in improving student experience, not just a visual layer.

Impact

This project highlights Designerfist’s ability to translate design methods into clear, persuasive communication for academic and institutional contexts.

It reinforced strengths in:

  • Design research & strategy
  • Human-centred and inclusive design
  • Iterative and systems-based thinking
  • Presenting complex ideas with clarity

Student Handbook Design Proposal

Client:

The Open University

Deliverables:

Design proposal presentation, content strategy, iterative framework

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